Privacy Policy
Last Updated: January 2026
Fleur de Lis Bristol ("we," "us," "our," or "Company") operates the fleurdelisbristol.co.uk website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our services.
Information We Collect
We may collect the following information from you:
- Personal Information: Name, email address, and other details you voluntarily provide when contacting us or subscribing to our newsletter.
- Technical Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to track your activity and preferences on our site.
- Usage Data: Pages visited, time spent on site, links clicked, and referral sources.
How We Use Information
We use the information we collect for the following purposes:
- Analytics and performance monitoring to understand user behaviour and improve our website.
- Affiliate tracking to monitor clicks, referrals, and commissions from casino partners.
- Site improvement and development of new features.
- Sending newsletters and promotional materials (with your consent).
- Responding to your inquiries and providing customer support.
Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for site functionality and security.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Affiliate/Tracking Cookies: Enable us to track referrals and commissions from partner casinos.
- Marketing Cookies: Used for retargeting and personalised advertising.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that refusing essential cookies may impact site functionality.
Third-Party Links
Our website contains links to third-party casino operators and affiliate partners. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information or engaging with their services. The casinos and platforms we link to operate independently and are subject to their own terms and regulations.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:
- Right of Access: You may request a copy of your personal data.
- Right to Rectification: You may correct inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data (subject to certain conditions).
- Right to Restrict Processing: You may limit how we use your information.
- Right to Data Portability: You may request your data in a portable format.
- Right to Object: You may object to direct marketing and certain processing activities.
To exercise any of these rights, please contact us at the email address below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Analytics data is typically retained for up to 26 months. You may request deletion of your data at any time, subject to legal obligations.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@fleurdelisbristol.co.uk
We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.